Attraverso Qualitando, il nostro sistema di invio di questionari qualità e soddisfazione, Hotel Ville sull'Arno rimane in costante contatto con i propri Ospiti i quali ci raccontano, non solo pregi e difetti, ma anche le migliorie e i desideri che renderebbero la loro esperienza di viaggio davvero perfetta. Ecco cosa ci raccontano…
Ospite A. S.
A bit distant from city center
Ospite B. R.
I had one drink in the hotel an Aperol Spritz which was 12 euros and one capachino and two pieces of cake for 20 euros i think this is way too expensive overall i thought it was a great hotel but you might want to look at some of your pricing.
Ospite M. R. S. J.
Una estancia perfecta. Es muy importante que el equipo tenga siempre una sonrisa de saludo. Gracias por todo
Ospite P. O.
Room service menu limited and cold on delivery This is not a complaint but an area you could improve
Ospite P. L.
Un détail Peut être mieux gérer l’espace piscine pour libérer les transats quand les personnes sont partis
Ospite S. P.
Siamo stati coccolati e riveriti , ottima esperienza !
Grazie a tutti !!!
Ospite L. D.
The staff are very trained and employed with the right attitude to deliver exceptional customer service, this made our stay so enjoyable, as nothing was too much trouble. Keep up the good work and thanks once again
Ospite K. W.
Nice sweets in hotel reception.
Ospite C. H.
The restaurant staff appeared bothered to assist us.
We also booked the parfita and we were approached as if we did not belong there and the setup was confusing. We would have preferred to have chosen our own seat (being the first ones to arrive) for a romantic setting next to the river for our last night/dinner in Italy. We observed that the best seat had reserved by the waitress for her friends, who were not even guests at the hotel.
The food was amazing!!! We stayed long enough to eat but decided not to remain for the duration of the evening because we felt so out of place. It felt more like an employee dinner / gathering to socialize rather than an evening for the hotel to cater and make guests feel welcomed and served.
Ospite S. G.
Absolutely wonderful staff! Kind, courteous made our stay very pleasant! The villa is stunning and if I ever return to Firenze I will plan on returning to this lovely hotel.
Ospite K. P.
Francesco and his staff were exceptional!
Ospite D. B.
Room 242 - great stay, great service. Thoroughly enjoyable. Sometimes the sink would smell of the the drain in the bathroom. Nothing to really complain about but others might.
We had a thoroughly great stay. Likely the best hotel we have ever stayed at. Looking forward to our future stays.
Ospite S. M. E.
Just that the plug socket next to the bed in room 244 is loose and was tricky to use. A very minor issue!
Ospite D. S.
todo el personal del hotel es amable y muy capas a la hora de prestar el servicio las recomendaciones de restaurantes cercanos al hotel fueron idóneos y excelentes y la relación precio / comida insuperable
Ospite G. S.
Exemplary service by Marco in organising our trip to cinque Terre. The epitome of customer service.
Ospite A. M.
We borrowed a set of bikes that were subsequently stolen in the town centre despite locking them up securely. The staff were incredibly understanding and made us feel entirely blameless, but perhaps it would be good to advise customers using the bikes of the potential risks of bike theft - we didn’t expect it to happen at all, so it was a bit of a shock. Having said this, the hotel’s response to the incident was exceptional.
Ospite #. B. E.
Bellissimo e discreto