Attraverso Qualitando, il nostro sistema di invio di questionari qualità e soddisfazione, Hotel Ville sull'Arno rimane in costante contatto con i propri Ospiti i quali ci raccontano, non solo pregi e difetti, ma anche le migliorie e i desideri che renderebbero la loro esperienza di viaggio davvero perfetta. Ecco cosa ci raccontano…
Ospite H. J. J.
It was a lovely hotel and we booked it because of the Grand Savoia . We stayed there and enjoyed it so much that we asked them to book us at Ville sull'Arno.
The reception staff, all of them, were exceptionally helpful and pleasant.
We had a query on maintenace in our room which was sorted within 5 minutes. Compliments to the maintenance crew.
We preferred the overall effect of Grand however that does not detract from your fantastic hotel.
In fact on our next trip to Italy we will be looking at your Planetaria Hotels in Milan and Rome as well.
Ospite B. Z.
L’accoglienza calorosa fa sentire a casa, con un elevato livello di qualità e servizio.
Ospite A. C.
Tutto eccellente. Ristorante di altissima qualità. Servizio reception impeccabile. Spa piccola ma gestita egregiamente. Ambienti caldi e accoglienza. Un giorno da favola
Ospite J. R.
It would be lovely to have a Hot Tub in the spa or pool.
Ospite A. J.
Ville sull'Arno è di grande charme e il personale che vi opera è di livello ottimo. In ogni caso è il mio preferito quando debbo pernottare per lavoro e per piacere a Firenze.
Ospite S. M.
Ci siamo sentiti veramente coccolati
Ospite R. C.
Daniele, Alan, Marta, and Noemi provided excellent service to us on our honeymoon. They went above and beyond and we would definitely come back to the hotel.
Ospite H. P. G.
This was our second stay and both experiences were wonderful. We plan to return again next September.
Ospite E. P.
mi sono trovato molto bene grazie di tutto
Ospite C. F.
The bidet in the toiliette had a leak, it was impossible tu use. In the bath only the shower was functional.
Ospite N. M.
Black tea and milk in the room would be nice but this was a very minor point.
Ospite K. H.
Concierge was very helpful and welcoming. I liked the wine tour he reccomended.
Liked the ability to use spa and the facilities are beautiful. Bikes were very nice to use. Would appreciate some shuttle services in the night-even just one to go out and one to come back. Our room was beautiful. Very clean. Loved our little balcony.
Ospite A. S.
Cordialità e gentilezza del personale tutto
Ospite R. R.
Conplimenti a tutto lo staff,impeccabile!!
Ospite M. W.
My wife had prawns in restaurant one evening and they were poor quality and expensive for what was served.
Ospite D. D. C. C.
Ospite D. B.
This is my third visit to the hotel and I noticed that the food in the restaurant was not up to the standards of our last visits.
Ospite M. N.
Ospite A. C.
Hôtel was beautiful.